Credit & Collections Analyst 1 at Twilio, Remote – India

Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a team that values flexibility, inclusivity, and innovation.

Responsibilities

• Analyze and resolve customer credit and collection issues in a timely and professional manner
• Collaborate with internal stakeholders to identify and implement process improvements
• Develop and maintain relationships with customers to ensure timely payments and resolve disputes
• Conduct thorough investigations and provide recommendations for credit and collection decisions
• Stay up-to-date with industry trends and best practices in credit and collections
• Meet or exceed performance metrics and targets, including customer satisfaction and cash flow goals

Requirements

• 2+ years of experience in credit and collections or a related field
• Strong analytical and problem-solving skills, with attention to detail and ability to work in a fast-paced environment
• Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders
• Proficiency in Microsoft Office, particularly Excel, and ability to learn new software and systems
• Bachelor’s degree in a related field, such as finance, accounting, or business administration

Benefits

At Twilio, we offer a competitive salary and benefits package, including remote work options, flexible hours, and opportunities for professional growth and development.

Apply

If you’re a motivated and detail-oriented individual with a passion for credit and collections, we encourage you to apply for this exciting opportunity to join our team at Twilio.