Job Description
Requisition ID: 1555034
At EY, you have the opportunity to build a career as unique as you are, supported by a global scale, inclusive culture, and cutting-edge technology to help you become your best. We value your unique voice and perspective to make EY even better. Join us and create an exceptional experience for yourself while contributing to a better working world for all.
Associate – CRM Operations
This role is part of the global operations teams at EY Global Delivery Services (GDS), which is expanding rapidly. To support our mission of building a better working world, GDS operations aim to create a CRM Operational Excellence framework to guide processes, decision-making, and activities, enabling business teams across locations.
As an Associate, you will be part of a high-performing CRM operations team (PACE L1, L2, L3, and contact-to-cash support) across GDS locations and business units, focusing on enhancing CRM operations.
Key Responsibilities:
- Understand the complete process of client and/or engagement sign-off for EY offices.
- Review engagement team submissions for completeness, accuracy, and appropriateness.
- Serve as a liaison between client teams, Risk Management, and various internal functions.
- Ensure service delivery, including internal stakeholder management, KPI, and productivity.
- Identify risk areas within different processes and operations.
- Collaborate across functions and business units to strengthen CRM controls and escalate high-risk cases to management.
- Perform other related activities as necessary.
Qualifications, Skills, and Attributes for Success:
- Open to fresh graduates.
- Strong written and verbal communication skills in English.
- High degree of confidentiality and integrity.
- Excellent attention to detail.
- Effective decision-making skills and a team player.
- Graduate/Postgraduate in any field (B. Com, BBA, M. Com, MBA preferred).
- Proficiency in MS Office tools – Excel, PowerPoint, Word.
- Relevant knowledge and experience in a similar role.
- Experience: 0-6 months in a research/analysis role.
- Hybrid work arrangement.
What We Look For:
- Team-oriented with flexibility to contribute to various initiatives as needed.
- Strategic thinking with an ability to see the bigger picture and collaborate with key stakeholders.
- A solution-oriented mindset to engage senior-level executives with EY’s unique value proposition.
What We Offer:
- A dynamic and truly global delivery network with GDS teams across Argentina, China, India, the Philippines, Poland, and the UK.
- A variety of fulfilling career opportunities in different disciplines.
- Collaboration with EY teams on exciting projects and global brands.
- Continuous learning for future career growth.
- Tools and flexibility to make a meaningful impact in your own way.
- Leadership insights, coaching, and confidence development.
- A diverse and inclusive culture where your voice is valued.
EY | Building a Better Working World
EY aims to create long-term value for clients, people, and society by fostering trust in the capital markets. With diverse teams in over 150 countries, EY provides assurance, consulting, law, strategy, tax, and transactions services, tackling complex challenges with innovative solutions.
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