Job Title: Associate Systems Engineer
Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:
- A focus on health and well-being – social club, sporting teams, health checks, poker, and trivia nights and more!
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
Purpose of Role:
To provide technical support to Brennan IT clients of managed services. To provide remote BAU support predominately focusing across the Microsoft product set (such as Windows Server, Active Directory, Desktop, Exchange, Remote Desktop Services and SCOM).
Key Responsibilities:
- Provide technical assistance for issues which are in scope of work e.g. file and folder permission, security group
- Point of escalation for Service desk agent for in scope workload
- Perform standard patching as per predefined patch management process
- Perform standard SCOM task with proper coordination as per process defined e.g. Certificate renewal
Key Competencies Details:
- Remotely resolving tickets for managed services
- Ability to self-learn & support team members.
- Ability to research solutions or information regarding technical issues.
- High energy level.
- Detail oriented.
- Good team player.
- Escalation point of contact for Service Desk Agents
- Good knowledge in user tickets & client environment.
- 1st Level triaging knowledge of SCOM/proactive event tickets.
This role requires the following Competencies and Experience
- Ability to work in a billable hour environment
- Proven ability to work within and across teams
- Industry based certifications
- A “do whatever it takes” attitude
- Ability to work independently
- Apply new knowledge & technique