Job Purpose
RWS Language & Content Technology Division: Offering the latest innovations in language and content management technology to help enterprises engage with global audiences – across any device. Our language technology enables enterprises to automate and manage the entire content lifecycle. And our web content and structured content management technology supports the creation, translation and delivery of global content at scale – in ways that are efficient, secure and compliant. The combination of our language and content technology – enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation supply chain
About The Role: This role requires a self-starting capable team player with business and IT skills and the ability to effectively communicate with business contacts as well as the technical teams. They must be able to work in a professional manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the service, financial effectiveness and client satisfaction.
Job Overview
Key Responsibilities
- Experience working with IaaS & PaaS Cloud platform
- Knowledge in virtualization ( AWS )in a SaaS environment preferred
- Experience in monitoring Servers, Applications & Network devices using monitoring tools like PRTG, Zabbix, AppDynamics.
- Knowledge in Windows administration, Networking concepts, DB administration
- Basic Knowledge on Active Directory, DNS, DHCP
Skills & Experience
- 1-3 years of experience in Monitoring and Incident Management.
- Rotational Shifts (Including Weekends)
- Excellent verbal and written communication skills are mandatory, as the job involves often interaction with Service Delivery and Customer Support Team.
- Knowledge on Incident /Problem /Change /Request Management/Concepts
Life at RWS
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
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