| Company | Airtable |
| Location | Remote – US |
| Salary | Competitive |
| Experience | |
| Type | Full-Time |
Overview
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
We are seeking a Director of AI Transformation & Customer Success to lead our global High Touch Customer Success organization. This leader will be responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows.
Responsibilities
- Lead the global High Touch Customer Success organization, driving AI-powered workflow adoption and customer success
- Redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership
- Develop and execute a strategic plan to drive customer success and revenue growth through AI-powered workflows
- Build and manage a team of High Touch Customer Success Managers (HTCSMs) to serve as trusted advisors to customer executives
- Collaborate with cross-functional teams, including sales, marketing, and product, to drive customer success and revenue growth
- Develop and maintain a deep understanding of customer needs and industry trends to inform Airtable’s product and go-to-market strategy
Requirements
- 10+ years of experience in customer success, sales, or a related field, with a focus on AI-powered workflows and transformation leadership
- Proven track record of driving customer success and revenue growth through AI-powered workflows
- Strong leadership and management skills, with experience building and managing high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customer executives and cross-functional teams
- Strong strategic thinking and problem-solving skills, with the ability to develop and execute a strategic plan to drive customer success and revenue growth
Benefits
We offer a competitive salary and benefits package, as well as the opportunity to work with a talented and dedicated team to drive customer success and revenue growth through AI-powered workflows.
Apply
If you are a motivated and experienced leader with a passion for AI-powered workflows and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.