| Company | Druva |
| Location | Pune, Maharashtra, India |
| Salary | 6-10 LPA (est.) |
| Experience | |
| Type | Full-Time |
Overview
Druva is seeking an Associate Technical Support Engineer to join their team in Pune, Maharashtra, India. As a key member of the technical support team, you will be responsible for providing exceptional support to customers, resolving technical issues, and ensuring customer satisfaction.
Responsibilities
- Provide technical support to customers via phone, email, or chat, resolving issues related to Druva products and services
- Troubleshoot and debug complex technical problems, identifying root causes and implementing solutions
- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experience
- Develop and maintain technical documentation, including knowledge base articles, user manuals, and troubleshooting guides
- Stay up-to-date with new product releases, features, and technologies, applying this knowledge to improve support delivery
- Participate in training and development programs to enhance technical skills and knowledge
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 0-2 years of experience in technical support, customer service, or a related field
- Strong technical skills, including knowledge of cloud computing, SaaS, and IT infrastructure
- Excellent communication and problem-solving skills, with ability to work in a fast-paced environment
- Ability to work in a team, with a customer-centric approach and strong attention to detail
Benefits
At Druva, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of a leading cloud-based data protection and management company. You will also enjoy a range of benefits, including a competitive salary, comprehensive health insurance, and a dynamic work environment.
Apply
If you are a motivated and talented individual with a passion for technical support and customer service, please submit your application, including your resume and a cover letter, to join our team as an Associate Technical Support Engineer.