| Company | Mindtickle |
| Location | Pune, Maharashtra |
| Salary | 15-25 LPA (est.) |
| Experience | |
| Type | Full-Time |
Overview
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. We are hiring an experienced Customer Success Engineer – II to join our Customer Support Engineering team and become the technical heartbeat behind a global enterprise SaaS platform and our award-winning AI solutions.
Responsibilities
- Troubleshoot and resolve complex issues in a distributed system across backend services, APIs, and databases
- Analyze and debug technical issues using various tools and techniques
- Collaborate with cross-functional teams to identify and prioritize issues and develop solutions
- Develop and maintain technical documentation and knowledge base articles
- Provide technical support and guidance to customers and internal stakeholders
- Participate in on-call rotations and provide 24/7 support for critical issues
Requirements
- 2+ years of experience in a customer-facing technical support role
- Strong technical skills in areas such as cloud computing, APIs, and databases
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Benefits
We offer a competitive salary range of 15-25 LPA, along with opportunities for career growth and professional development. Our company culture values innovation, teamwork, and customer satisfaction, and we are committed to providing a supportive and inclusive work environment.
Apply
If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, please submit your application to join our team as a Customer Success Engineer – II.