| Company | Supabase |
| Location | Remote |
| Salary | 15-25 LPA (est.) |
| Experience | |
| Type | FullTime |
Overview
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions.
- Collaborate with the product engineering and growth teams to improve the overall user experience.
- Develop and maintain technical documentation and guides to help users get the most out of Supabase.
- Participate in training and professional development to stay up-to-date with the latest Supabase features and technologies.
Requirements
- Strong technical skills and experience with Postgres, databases, and backend development.
- Excellent communication and problem-solving skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Experience working in a support or customer-facing role, with a strong focus on providing world-class support.
- Ability to work independently and as part of a distributed team, with a strong focus on collaboration and communication.
- Familiarity with Supabase and its ecosystem, or a willingness to learn and adapt quickly.
Benefits
As a Support Engineer at Supabase, you will have the opportunity to work with a talented team of developers and engineers, and contribute to the growth and development of a cutting-edge technology platform. You will also receive a competitive salary, estimated to be in the range of 15-25 LPA, as well as other benefits and perks.
Apply
If you are a motivated and experienced Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the perfect fit for this role.