Support Engineer at Supabase, Remote

Company	Supabase
Location	Remote
Salary	10-18 LPA (est.)
Experience
Type	FullTime

Overview

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions.
Work closely with the product engineering and growth teams to resolve issues and improve the overall Supabase experience.
Develop and maintain a deep understanding of Supabase products and services.
Collaborate with the support team to develop and implement process improvements.

Requirements

Strong technical background and experience with Postgres or other databases.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced, dynamic environment.
Experience with support tools and software.
Strong attention to detail and ability to multitask.

Benefits

As a Support Engineer at Supabase, you will have the opportunity to work with a talented team of developers and engineers, and contribute to the growth and success of the company. You will also receive a competitive salary, estimated to be between 10-18 LPA, and have the flexibility to work remotely.