Director, AI at Airtable, US

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

We are seeking a Director of AI Transformation & Customer Success to lead our global High Touch Customer Success organization. This leader will redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership.

Responsibilities

• Lead Airtable’s global High Touch Customer Success organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows
• Develop and execute a customer success strategy that drives growth, retention, and customer satisfaction
• Build and manage a team of High Touch Customer Success Managers (HTCSMs) to serve as trusted advisors to customer executives
• Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and drive customer success
• Develop and maintain relationships with key customer stakeholders, including C-level executives and business leaders
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to continuously improve our customer success strategy

Requirements

• 10+ years of experience in customer success, professional services, or a related field, with a focus on AI transformation and customer success
• Proven track record of leading high-performing teams and driving customer success in a fast-paced, dynamic environment
• Strong understanding of AI-powered workflows and their application in business processes
• Excellent communication, leadership, and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong strategic thinking and problem-solving skills, with the ability to drive growth and innovation in a customer success organization

Benefits

We offer a competitive salary, comprehensive benefits, and a dynamic work environment that supports growth and innovation. As a remote-first company, we also offer the flexibility to work from anywhere in the US.

Apply

If you are a motivated and experienced leader looking to drive customer success and AI transformation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.