Director, AI Transformation & Customer Success at Airtable

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

As the Director of AI Transformation & Customer Success, you will lead Airtable’s global High Touch Customer Success (HTCS) organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows.

Responsibilities

• Lead the global High Touch Customer Success organization, driving AI-powered workflow adoption and business outcomes
• Redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership
• Develop and execute strategies to drive customer engagement, retention, and growth
• Collaborate with cross-functional teams, including Sales, Marketing, and Product, to drive alignment and ensure customer success
• Coach and develop a team of High Touch Customer Success Managers (HTCSMs) to serve as trusted advisors to customer executives
• Analyze customer data and feedback to identify trends, opportunities, and areas for improvement

Requirements

• 10+ years of experience in Customer Success, Professional Services, or a related field, with a focus on AI and digital transformation
• Proven track record of driving business growth and customer success through strategic leadership and innovation
• Strong understanding of AI and machine learning technologies, and their applications in business workflows
• Excellent communication, coaching, and leadership skills, with the ability to inspire and motivate high-performing teams
• Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop effective solutions

Benefits

At Airtable, we offer a competitive salary, comprehensive benefits, and a dynamic, supportive work environment. As a remote-first company, we also offer flexible work arrangements and the opportunity to work from anywhere in the US.

Apply

If you’re a motivated and experienced leader looking to drive AI-powered transformation and customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.