| Company | UMAEZ LLC |
| Location | Remote |
| Salary | 4-7 LPA (est.) |
| Experience | |
| Type | Full-Time |
customer supportsys adminmarketingexecopsecommerce
Overview
We are Goda, a fast-growing DTC brand in the fragrance and skincare space, selling across the US and globally. Our hero products have built a loyal customer base across our markets, and we’re scaling fast.
Responsibilities
- Handle customer inquiries for our brand across your assigned market – tickets, order issues, social comments, email queries, and anything in between.
- Resolve customer queries fast, communicate clearly, and protect the trust we’ve built with our customers.
- Work within our helpdesk systems, follow established SOPs, and coordinate directly with our fulfillment partners when orders need intervention.
- Report to the CS Manager and be held to high standards of performance and customer satisfaction.
- Collaborate with other teams, such as marketing and operations, to ensure seamless customer experience.
- Continuously improve our customer support processes and suggest new ideas to enhance customer satisfaction.
Requirements
- Experience in customer support, sys admin, marketing, exec, ops, or ecommerce.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong knowledge of helpdesk systems and customer support software.
- Ability to work independently and as part of a team.
Benefits
As a Customer Support Agent at UMAEZ LLC, you will have the opportunity to work with a fast-growing DTC brand, develop your skills in customer support, and be part of a dynamic team. You will also receive a competitive salary and benefits package.
Apply
If you are a motivated and customer-focused individual, please apply for this exciting opportunity. Send your resume and a cover letter to [insert contact email]. We look forward to hearing from you!