Key Responsibilities:
*PSS are our front line support team that interacts with Doctors first hand.
*Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem.
*They provide help with queries, and explain our process and policies to our doctors.
*They need to resolve fast with accuracy and quality.
*Need to report all product and process issues and escalate to TL.
*If they can not resolve any queries at their end they can escalate those particular issues to the TL.
*They need to ensure that we are providing a great customer experience through our communication.
2. Customer Engagement:
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- Understanding customer behavior, expectations from the product, analyzing usage trends and product adaptability to increase usage and make the product sticky.
- Work towards providing an excellent customer experience by going that extra mile on every interaction
Must have:
- Should be able to communicate clearly
- Languages – Hindi, English, Kannada
- Should have a good understanding of Practo products
- Should be aware of all the Process and Policies of the supporting products
Nice to have:
- Min 0-1 year of experience
- Work experience of working/ connecting with Doctors
Qualifications:
- Any Graduate
Key Specifications:
- 0 – 1 Years Experience
- 3 Months Contract Role
- 6 Days Working ( Rotational shift | Rotational WO | 6 days working)
- Contract Position (6 Months)
- Language – English mandate (Written + Verbal)
- Basic Excel Knowledge
