Mr. Cooper is a leading residential mortgage servicer and originator based in the United States. The company was founded in 1994 and is headquartered in Dallas, Texas. Mr. Cooper offers a wide range of services, including mortgage loan origination, servicing, and refinancing, as well as home equity loans and insurance services. The company serves more than 3 million customers and manages a portfolio of over $600 billion in loans. Mr. Cooper is committed to providing personalized and innovative solutions to help its customers achieve their homeownership goals. The company operates with a customer-first mindset and strives to create a seamless and efficient experience for its customers throughout the home loan process.
Job Responsibilities:
• Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes
• Open to feedback and capable of working effectively in a team environment
• Prioritize customer satisfaction with a keen eye for detail
• Achieve consistent productivity and quality results in accordance with process guidelines and SLAs
• Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines
• Strict adherence to Business Specified process workflows
• Complete all mandatory training promptly