Qualifications
- B.E./B.Tech degree or equivalent
- Hands-on experience of 0.6 – 2 years in Solutions Engineering or Professional Services related is required, SaaS experience is preferred
- Hands-on experience of 0.6 – 2 years of CRM, databases, data integration processes. Salesforce, Hubspot, Zendesk, and various SaaS platforms are considered relevant
- Solid technical skills and aptitude are required – JavaScript, HTML, CSS, SQL
- Solid Microsoft Office skills i.e. Excel, Powerpoint, and Word
- Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
- Experience in working with complex, multi-divisional, multi-geographical customers
- Capability to be dynamic and adapt quickly in a fast-paced environment
- Passion to be an expert on the product and for being part of a fast growing company
- Strong communication, presentation, consultative skills
- Gainsight experience/certification is a plus
Key Responsibilities:
- Responsible for building Demo and POC environments for the field-based Solution Consulting & Sales teams that are then delivered to potential customers
- Act as an internal Gainsight Admin of Solutions Engineering Operations POD for the Gainsight product suite i.e. CS, PX, CC, and CE demo environments
- Configuring and maintaining internal and cross functional master demo environments with new releases and up-to-date features
- Collaborate with Product, Engineering, and Support teams to get the new updates incorporated into demos
- Analyze the data and design the solution to align with business needs and use cases
- Configure the Gainsight platform to align with the unique needs and technical requirements of potential customers
- Utilize your technical knowledge, skills and abilities to customize demos and build out-of-box integrations to drive the technical sales to success and show the clear value proposition
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join Gainsight !
Gainsters love working here for several reasons. Here are a few:
- Gainsight Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first.
- Gainsight CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
- Gainsight Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
- Gainsight Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
- Gainsight Wellness Priorities: Monthly Recharge Days that re-energize us.