| Company | Airtable |
| Location | Remote – US |
| Salary | Competitive |
| Experience | |
| Type | Full-Time |
Overview
Airtable is seeking a Director of AI Transformation & Customer Success to lead our global High Touch Customer Success organization. As a leader in the no-code app platform space, Airtable empowers people closest to the work to accelerate their most critical business processes. With over 500,000 organizations relying on Airtable, including 80% of the Fortune 100, this is an exciting opportunity to drive transformation and customer success.
Responsibilities
- Lead Airtable’s global High Touch Customer Success organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows
- Redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership
- Develop and execute strategies to drive AI transformation and customer success, resulting in increased customer satisfaction and retention
- Build and manage a team of High Touch Customer Success Managers (HTCSMs) to serve as trusted advisors to customer executives
- Collaborate with cross-functional teams, including Sales, Marketing, and Product, to drive business outcomes and customer success
- Develop and manage metrics to measure customer success and AI transformation, providing insights to inform business decisions
Requirements
- 10+ years of experience in Customer Success, Professional Services, or a related field, with a focus on AI transformation and customer success
- Proven track record of leading high-performing teams and driving business outcomes through customer success initiatives
- Strong understanding of AI-powered workflows and their application in driving business transformation
- Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with customer executives
- Experience working with cross-functional teams, including Sales, Marketing, and Product, to drive business outcomes
Benefits
Airtable offers a competitive salary and benefits package, including the opportunity to work with a leading no-code app platform and drive AI transformation and customer success. As a remote-friendly company, you’ll have the flexibility to work from anywhere in the US.
Apply
If you’re a motivated and experienced leader looking to drive AI transformation and customer success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.