| Company | Airtable |
| Location | Remote – US |
| Salary | Competitive |
| Experience | |
| Type | Full-Time |
Overview
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As the Director of AI Transformation & Customer Success, you will lead Airtable’s global High Touch Customer Success (HTCS) organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows.
Responsibilities
- Lead Airtable’s global High Touch Customer Success (HTCS) organization to drive customer success and transformation
- Redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership
- Develop and execute strategies to drive AI adoption and transformation across customer organizations
- Collaborate with cross-functional teams to identify and prioritize opportunities for AI-powered workflow development
- Build and manage a team of High Touch Customer Success Managers (HTCSMs) to serve as trusted advisors to customer executives
- Drive business growth and revenue expansion through customer success and transformation
Requirements
- 10+ years of experience in customer success, transformation, or a related field
- Proven track record of driving business growth and revenue expansion through customer success and transformation
- Experience in AI and AI-powered workflows, with a strong understanding of their applications and potential
- Strong leadership and management skills, with the ability to build and manage high-performing teams
- Excellent communication, collaboration, and strategic thinking skills
Benefits
As a Director of AI Transformation & Customer Success at Airtable, you will enjoy a competitive salary, opportunities for professional growth and development, and the chance to work with a talented and dedicated team.
Apply
If you are a motivated and experienced leader with a passion for AI transformation and customer success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.