| Company | Mindtickle |
| Location | Pune, Maharashtra |
| Salary | 15-25 LPA (est.) |
| Experience | |
| Type | Full-Time |
Overview
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. We are looking for an experienced Customer Success Engineer – II to join our Customer Support Engineering team and become the technical heartbeat behind a global enterprise SaaS platform and our award-winning AI solutions.
Responsibilities
- Troubleshoot and resolve complex issues in a distributed system across backend services, APIs, and databases
- Collaborate with cross-functional teams to identify and prioritize areas for improvement
- Develop and maintain technical documentation and knowledge base for customer-facing issues
- Work with the product engineering team to reproduce, diagnose, and resolve product defects
- Design and implement automated testing and monitoring solutions to prevent issues
- Provide technical guidance and support to junior engineers and customer-facing teams
Requirements
- 3+ years of experience in a similar role, preferably in a SaaS-based company
- Strong understanding of software development life cycle and experience with Agile methodologies
- Excellent problem-solving skills, with the ability to analyze complex issues and provide creative solutions
- Proficiency in programming languages such as Java, Python, or C++
- Experience with cloud-based technologies such as AWS or Azure
Benefits
We offer a competitive salary range of 15-25 LPA, along with opportunities for professional growth and development in a dynamic and innovative company.
Apply
If you are a motivated and talented individual who is passionate about technology and customer success, please submit your application to join our team as a Customer Success Engineer – II.