Job Opening Overview
Job Function(s):
Customer/Technical Support, Information Technology
CTC:
INR 4,00,000 per Annum
Salary Break-up / Additional Info:
Engineer Trainee – INR 4 LPA
Eligibility: Any B.E./B.Tech Graduate (UG full-time degree)
Job Details
Job Title:
Engineer Trainee
Location:
Bengaluru, Chennai, Coimbatore (Candidates must be flexible to relocate to any Cognizant location as per business requirements).
Job Description:
The IT Service Desk provides centralized technical support, troubleshooting, and issue resolution for clients, ensuring seamless functioning of their computer systems and IT services. A global team of 15,000 supports over 90 clients worldwide. The service desk leverages advancements like AI chatbots for automated responses to common queries and Robotic Process Automation (RPA) to handle repetitive tasks, enabling analysts to focus on complex issues.
Key Responsibilities:
- Provide first-line technical support for end-users, resolving IT-related issues and inquiries.
- Log and track support tickets with accurate documentation and ensure timely problem resolution.
- Troubleshoot hardware/software issues and collaborate with IT teams for escalations.
- Maintain knowledge base articles to enhance self-service options and improve efficiency.
Role Expectations:
- Client-focused with the ability to work with diverse global users.
- Excellent verbal and written communication skills with sound technical knowledge.
- Flexible to work in shifts and from the office.
Support & Benefits
Night Shift Allowance: Provided by the project.
Cabs: Available for pick-up and drop, ensuring safety and comfort.
Rewards: Timely recognition for top performers.
Compensation:
INR 4,00,000 per annum
Eligibility Criteria:
- Graduation Year: 2024 B.E./B.Tech (any branch, full-time degree).
- Academic Record: Minimum 50% in X, XII, Diploma, UG, and PG with no standing arrears.
- Residency: Indian nationals/OCIs residing in India.
- Flexible to relocate across India and work in any shift/technology/domain, including on-site locations as per business needs.
Student Information
Mandatory Documents for Registration:
- Resume (max 2 pages) with a high-resolution passport photo on a light background (both ears visible).
Mandatory Documents for Interview:
- All academic documents, including college ID and UG mark sheets.
Mandatory Documents for Onboarding:
- Valid PAN card with first and last name updated (required for background verification).
- Voter ID/Passport for citizenship verification.
Important Note:
Students will receive all communications on their registered email ID in Superset. This email must be personal and remain unchanged during the hiring process and until Full-Time Employment (FTE) onboarding.
Additional Notes
- Candidates will join as freshers, with no prior work experience considered.
Disclaimer:
Cognizant does not accept payments for employment. Report any such requests immediately to GenCHRComplianceIND@cognizant.com.
- Beware of fraudulent job offers or payment requests claiming to be from Cognizant.
- Cognizant communicates only through official email addresses and conducts interviews via verified channels.
For any suspicious activity, report to GenCHRComplianceIND@cognizant.com. Always collect recruiter details during calls to verify authenticity.
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