Qualifications
- Must have excellent communication skills to interact effectively with customers.
- Should possess strong problem-solving abilities to address customer issues promptly.
- Must be detail-oriented to maintain accurate records and documentation.
- Should have the ability to work independently and manage time efficiently.
- Must be proficient in using customer service software and tools.
- Should have a positive attitude and a customer-centric approach.
Certifications Required: Customer Service Excellence Certification or equivalent is preferred.
Job Description & Responsibilities:
Cognizant is seeking a motivated and enthusiastic Business Manager with 0 to 1 year of experience to join our team. This role is perfect for individuals who are passionate about customer service and looking to grow their career in a dynamic work-from-home environment. The position requires working night shifts to ensure seamless operations and exceptional customer support.
- Manage customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
- Oversee daily operations and ensure that all customer service processes are followed effectively.
- Provide support to customers by resolving issues and addressing concerns promptly.
- Collaborate with team members to improve customer service strategies and enhance overall customer experience.
- Monitor customer feedback and implement changes to improve service quality.
- Maintain detailed records of customer interactions and transactions.
- Analyze customer service data to identify trends and areas for improvement.
- Develop and implement customer service policies and procedures.
- Train and guide new team members on customer service best practices.
- Ensure compliance with company policies and industry regulations.
- Utilize customer service software and tools to manage customer interactions efficiently.
- Participate in team meetings and contribute to the development of customer service initiatives.
- Stay updated with industry trends and best practices to continuously improve customer service delivery.
The Cognizant community:
Cognizant is a high caliber team who appreciate and support one another. Cognizant people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 345,000 associates around the world.
- Cognizant don’t just dream of a better way – we make it happen.
- Cognizant take care of our people, clients, company, communities and climate by doing what’s right.
- Cognizant foster an innovative environment where you can build the career path that’s right for you.