Job Req ID: 42088
Posting Date: 10 Jan 2025
Function: Business Services & Operations
Unit: Finance & Business Services
Location: Building No 14, Sector 24 & 25A, Gurugram, India
Salary: Competitive
Why this Job Matters
As an Engineering Enablement Advisor 2, you’ll play a critical role in enhancing customer service excellence. You’ll contribute to issue resolution, while driving programs and initiatives that elevate our customer-facing engineering capabilities.
What You’ll Be Doing
- Assess field engineering capabilities, identify gaps, and support future-state design.
- Enable teams by deploying tools that foster innovation and efficiency.
- Resolve critical customer escalations to uphold exceptional service standards.
- Implement efficiency measures to drive performance, quality, and continuous improvement.
- Design and plan tactical project strategies, meeting time, cost, and quality targets.
- Align engineering roadmaps with group strategy and provide updates on progress.
- Execute standardized procedures to deliver on the engineering enablement vision.
Skills You’ll Need
- Troubleshooting & Issue Resolution
- Customer Service & Escalation Management
- Continuous Improvement & Process Design
- KPI/Metric Monitoring & Data Analysis
- Incident Management & Technical Support
- Commercial Acumen & Decision Making
- Inclusive Leadership & Growth Mindset
Our Leadership Standards
Looking In:
- Inclusive Leadership: Build trust with integrity and self-awareness.
- Owning Outcomes: Make decisions for the broader benefit of the organization.
Looking Out:
- Customer Focus: Deliver value-driven priorities with excellence.
- Commercial Savvy: Bring an external perspective to decision-making.
Looking to the Future:
- Growth Mindset: Experiment and explore opportunities for growth.
- Building for the Future: Foster diverse, future-ready teams where everyone thrives.