| Company | Phonepe |
| Location | Delhi NCR |
| Salary | 18-28 LPA (est.) |
| Experience | |
| Type | Full-Time |
Overview
PhonePe Limited is seeking an experienced Associate Manager – Training & Quality to join their team in Delhi NCR. As a key member of the team, you will be responsible for developing and implementing training programs to enhance the quality of services provided by the company.
Responsibilities
- Develop and implement comprehensive training programs for employees to improve their skills and knowledge
- Conduct regular quality checks to ensure that services meet the company’s standards
- Analyze customer feedback and implement changes to improve the overall customer experience
- Collaborate with cross-functional teams to identify areas for improvement and develop strategies to address them
- Design and implement quality control processes to ensure that services are delivered efficiently and effectively
- Provide coaching and feedback to employees to help them improve their performance
Requirements
- Minimum 5 years of experience in training and quality management
- Strong knowledge of adult learning principles and training methodologies
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
Benefits
As an Associate Manager – Training & Quality at PhonePe, you will be offered a competitive salary of 18-28 LPA, along with opportunities for professional growth and development. You will also be part of a dynamic and innovative team that is shaping the future of digital payments in India.
Apply
If you are a motivated and experienced professional looking to make a difference in the digital payments industry, apply now for the Associate Manager – Training & Quality position at PhonePe.