Account Manager at PagerDuty NYC

Overview

PagerDuty (NYSE:PD) is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation, and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Responsibilities

• Manage a portfolio of existing customer relationships to drive revenue growth and customer satisfaction
• Develop and execute strategic account plans to identify new sales opportunities and expand existing relationships
• Build and maintain strong relationships with key decision-makers and influencers at customer organizations
• Collaborate with internal stakeholders, including sales, marketing, and product teams, to drive customer engagement and revenue growth
• Provide feedback to internal stakeholders on customer needs and market trends to inform product development and go-to-market strategies
• Meet or exceed quarterly and annual sales targets, while maintaining a high level of customer satisfaction

Requirements

• 5+ years of experience in account management or sales, preferably in the software or technology industry
• Proven track record of driving revenue growth and customer satisfaction in a fast-paced, dynamic environment
• Strong understanding of the digital operations management market and trends
• Excellent communication, interpersonal, and negotiation skills
• Ability to work in a remote environment and collaborate with a distributed team

Benefits

At PagerDuty, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our culture is built on values of inclusivity, respect, and empathy, and we are committed to creating a work environment that is welcoming and supportive of all employees.

Apply

If you are a motivated and results-driven account manager looking to join a fast-growing and innovative company, please submit your application, including your resume and a cover letter, to our website.