| Company name | Accenture |
| Website | www.accenture.com |
| Job Role | Application Tech Support Practitioner |
| Work Location | Bengaluru |
| Job Type | Full Time |
| Experience | 0 – 2 Years |
| Qualification | Graduation |
| Batch | Not Mentioned |
| Package | INR 3.4 – 7 LPA (Expected) |
Job Description
Accenture Recruitment 2024 – Application Tech Support Practitioner
Job Description
Project Role: Application Tech Support Practitioner
Project Role Description:
- Act as the primary interface between the client and the system/application.
- Ensure quality maintenance using exceptional communication skills.
- Accurately define client issues and design resolutions based on deep product knowledge.
Required Skills:
- Service Desk Management
- Service Desk Voice Support
- Proficiency in Japanese
Experience:
- 0-2 years of relevant experience
Educational Qualification:
- Graduate
Summary
As an Application Tech Support Practitioner, you will be responsible for providing voice support to clients in Japanese. Your role includes managing service desk operations and ensuring timely resolution of client issues.
Roles & Responsibilities
- Provide voice support to clients in Japanese, ensuring timely issue resolution.
- Manage service desk operations, including incident, problem, and change management.
- Collaborate with cross-functional teams for seamless service delivery.
- Maintain accurate records of service desk activities and ensure SLA compliance.
- Identify opportunities for service improvement and implement best practices to enhance quality.
Professional & Technical Skills
- Must-Have:
- Service Desk Voice Support
- Proficiency in Japanese
- Good to Have:
- Knowledge of ITIL framework
- Strong understanding of service desk management principles and practices.
- Experience in incident, problem, and change management.
- Excellent communication skills in Japanese and English.
- Ability to work in a fast-paced environment and manage multiple priorities.
Additional Information
- Minimum 0-2 years of experience in service desk management.
- Preferred educational background in computer science or a related field.
- Position based at our Bengaluru office.